The premier destination for Glass splashbacks
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Help Centre / F.A.Q.

Browse F.A.Q. Topics

Colour Options

  • Do I need a standard or bespoke product?
      Standard Size Glass splashbacks:  For the kitchen, we have a range of standard sized glass splashbacks available to order. These standard sizes will accommodate most UK kitchens, oven hoods and hobs. Bespoke Glass Splashbacks:  We realise rooms come in all kinds of sizes, shapes and designs and that our standard range may not be the perfect fit. That’s why we offer a fully bespoke service. All you have to do is supply a drawing or template of what is required and we will manufacture your ICON-GLASS splashback to match. ICON-GLASS Splashbacks can be supplied shaped and complete with cut outs and/or drilled holes. Our ICON splashback specification sheet gives further details on any issues relating to production of bespoke glass splashback panels.

Delivery Questions

  • Do you deliver outside the UK?
    We deal with special shipping requirements on individual application. Please contact us directly for more information.
  • I have ordered several items will they arrive at the same time?
    Normally we will wait for all of your items to be ready for shipping prior to arranging delivery with you.
  • Can I change my delivery address?
    Should you need to change your delivery address please contact our office immediately through our website or by phone on 0121 236 6637.
  • What is included as part of the delivery service?
    As part of our commitment to offer the best possible service our appointed delivery team will deliver and place our icon-glass for you if you require. Please note: this service does not include for any installation of your icon-glass splash back. Should you require the installation of your splash back please contact us prior to placing your order as we are able to supply both a measuring and installation service in most parts of the country for a charge.
  • I am unsure that I’ll be able to get my icon-glass into my home/office?
    First of all take any measurements of the access route, - Can access be gained easily for your items to be delivered? - Are the doors wide enough? - Are there any awkward stairs, lifts or passageways? - Will each individual icon-glass panels fit in the room? If there is anything which you are concerned or unsure about please contact one of our team and they will help advise you.
  • How long does delivery take?
    Your Icon-glass is carefully crafted to your specification so lead times can vary depending on design, size and quantity of panels. Please contact us on T: 0121 236 6637 should you have any questions regarding lead times.
  • Where is my order?
    Order delivery times vary dependant on the quantity and complexity of splashback(s) you have ordered. If you have ordered a standard size product through the website please check the product page and then additional information field to find out the approx delivery period. If you have ordered more than one product from us we will normally wait until all products are ready for shipping. Our chosen delivery company will contact you approximately 1 week before delivery to schedule the service. Should you require more accurate delivery dates please contact our office and one of the team will be on hand to help.
  • Where do we Deliver?
    Mainland UK - We can take all orders for Mainland UK through our on-line shop. Isle of Man - We can now offer a delivery only service to the Isle of Man at no extra charge. If you live on the Isle of Man and would like to purchase our furniture please contact us through our website or through our office on +44 (0) 121 236 6637 Mon-Fri 9am-5pm. Ireland & N. Ireland - We can now offer a delivery only service to Ireland and Northern Ireland. If you live In Ireland and would like to purchase our furniture please contact us through our website or through our office on +44 (0) 121 236 6637 Mon-Fri 9am-5pm.

General Questions

  • Talk to the team?
    We are proud of our reputation as market leaders in digitally printed glass products. Our company’s key strengths are good design, quality workmanship and excellent customer service. If you wish to find out more about our company or products please do not hesitate to contact a member of our team now. Please call 0121 236 6637 / info@glassdomain.co.uk

Icon-glass Questions

  • Do I need a standard or bespoke product?
      Standard Size Glass splashbacks:  For the kitchen, we have a range of standard sized glass splashbacks available to order. These standard sizes will accommodate most UK kitchens, oven hoods and hobs. Bespoke Glass Splashbacks:  We realise rooms come in all kinds of sizes, shapes and designs and that our standard range may not be the perfect fit. That’s why we offer a fully bespoke service. All you have to do is supply a drawing or template of what is required and we will manufacture your ICON-GLASS splashback to match. ICON-GLASS Splashbacks can be supplied shaped and complete with cut outs and/or drilled holes. Our ICON splashback specification sheet gives further details on any issues relating to production of bespoke glass splashback panels.
  • What can I use Icon-glass for?
    ICON-GLASS is the building material of the future. Bursting with vibrant colourful images, ICON-GLASS brings sophistication and elegance to a whole host of applications. With it's easy clean surface and being totally impervious, ICON glass splashbacks are perfect for kitchens and bathrooms. Using ICON as an art form, stunning backdrops can be created in the home or commercial environment. The art can be chosen from our image collections or supplied by the client. - Kitchen Splashbacks - Bathroom Splashbacks - Wall Cladding - Office Partition - Swimming Pools - Partitions - Feature Walls - Furniture - Counter tops - Balustrades - Displays - Columns - Bars - Hotels - Reception Areas - Cafes - Meeting Rooms - Hospitality Suites - Cabinet Doors - Lift Cars And more only limited by your imagination...
  • Why choose Icon-glass?
    ICON-GLASS is the perfect alternative to tiling, providing a single, easy to clean surface. - Any image of colour onto glass splashbacks - Made to measure - shape & size (within reason) - No more messy grout lines - Can resistant to high heat and steam - Easy, quick installation - Large seamless protective surface
  • What is Icon-glass?
    ICON-GLASS panels can be supplied in standard sizes or as bespoke models. The base material is 6mm toughened low-iron glass for splashbacks and panels and 12mm toughened low-iron glass for work surfaces. This glass is used to ensure the image is represented at its full quality. The selected image is digitally printed onto the back of the glass and encapsulated with a white coating. Any shaping or cut outs required are processed in the glass before toughening. Fitting is simplicity itself – using an approved adhesive the glass panels are bonded directly to the wall. The process is extremely quick and avoids the necessity of grouting the joints which would be required when using tiles. Glass panels are a new concept designed to ensure a clean, modern look and a finish that requires minimal work to maintain. ICON-GLASS brings a whole host of new opportunities for end users, designers and architects alike. By combining glass with a unique printing process we are now able to offer a range of products that will revolutionize interior design. ICON-GLASS splashbacks and wall coverings are extremely versatile and will work in almost any environment whether it is residential or commercial. info@glassdomain.co.uk / tel: 0121 236 6637
  • Can I have my own colour or design?
    Yes, we offer a bespoke colour service. We normally work with RAL or Pantone colour references. We are also able to work with images you may have taken yourself or that you have found on a stock photo website. For more information and to discuss with our team please contact us directly.
  • Can Icon-glass be Scratched?
    Our icon-glass splashbacks are produced from the highest quality toughened, extra clear glass available however as with most materials glass can be scratch if miss-used or miss-treated. Glass is a strong material and under normal use our glass splashbacks should last a lifetime. In fact if you compare other high gloss or transparent materials to glass, glass will greatly out perform all in terms of strength and resilience; making glass an ideal material for your splashback.
  • Is icon-glass Strong?
    Yes, very strong. All of our splashbacks are produced using toughened glass, sometimes known as 'tempered', to comply with BS EN 12600. BS EN 12600 has now superseded BS 6206 as a European wide performance standard for impact safety glass.
  • Do you send out samples?
    Due to the nature of our products we don't keep samples to be sent out as standard. Samples can be seen in our showroom or obtained from us at a cost. Please contact us directly for more information.
  • Do we Zero rate VAT for Overseas?
    Please contact our office directly for more information.

Ordering On-line

  • I have not received a ‘Order Acknowledgement’ email?
    If you have ordered through our website and have not received an email 'Order acknowledgement' but think you have completed the process successfully. Please contact our office immediately (Monday to Friday - 9am-5pm)and one of our team will be on hand to help. Before contacting our office we recommend checking you spam/junk email folders to see if the email has gone there by mistake.

Payment Questions

  • Can I obtain an invoice for my order?
    Yes you will be automatically sent an invoice by email within a few days of your purchase confirming what you have ordered and any other relevant details.